---
title: Hyperwallet FAQs
description: Hyperwallet FAQs
---

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# Hyperwallet FAQs

Q: Do I have to create a Hyperwallet account?

A: You don’t have to create a Hyperwallet account.  Your Hyperwallet account will be created automatically when we send your first payment to you. 

 

Q: How do I activate my Hyperwallet account?

A: You will receive an email invitation to activate your Hyperwallet account when we send the first payment to you (please see an example below). Please ensure you follow the instructions in that invitation to complete the activation process. You will need your email address and your 'Unique Identifier' from your AI Community Platform account to complete the activation. If you have been notified of your first payment through Hyperwallet but have not received an activation email, please click [here](https://telusinternational.hyperwallet.com/hw2web/wallet/password/forgottenUserCredential.xhtml)

Q: Which email address will you send the Hyperwallet activation email to?

A: Your primary email address in your profile on AI Community Platform. This should be the same email address as the one you are using in the program.

 

Q: What is ‘Unique Identifier’ and where can I find it?

A: You can find the unique identifier in your profile on the AI Community Platform.  

It is assigned to you when you complete the sign-up on the AI Platform.  Beside is a screenshot of where it is located