Q: Can you process my payments directly to my bank account?
A: Hyperwallet is our new payment solution with secure, transparent, and reliable ways to manage payments and enhance experience. Payment through other channels will only be handled in specific situations and on a case-by-case basis.
Q: Will you send me an invoice for each payment? Where and how?
A: Yes, we will send a payment notification email (only when there is a payment) to your primary email address in your AI Community Platform profile.
Q: What should I do if I get a Login error 104?
A: Please follow these steps to resolve this issue:
1. Use this link to identify your IP address: https://www.hyperwallet.com/ip/
2. Once you've obtained your IP address, please send an email to Hyperwallet's support team at support@mail.hyperwallet.com. In your email, include your IP address and request to have it unlocked.
Q: Who should I contact if I have issues with Hyperwallet payment?
A:
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I have a question about how to use Hyperwallet (e.g. how to activate my account, how to withdraw funds, how to find an invoice) --> Please contact paymentsSSC@telusinternational.ai
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I have a question about how to use Hyperwallet ( where to see tax information) --> Please contact support@mail.hyperwallet.com
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I have an issue with withdrawing my funds to my bank account or PayPal account --> Please contact support@mail.hyperwallet.com