---
title: What is a knowledge base?
description: A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere.
---

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# What is a knowledge base?

A knowledge base is **a self-serve online library of information about a product, service, department, or topic**. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

The value of a knowledge base is the benefits it provides to your customers' experience, your employees' experience, and the improved operations in your company. A few of the benefits of using a knowledge base in your business include: Better customer service. Increased employee confidence.

A knowledge base can **reduce the time and effort required to complete tasks by providing best practices, templates and other resources**. A knowledge repo is like a virtual library, brimming with valuable resources that can be leveraged to streamline workflows and improve overall efficiency.

Content in a knowledge base can be represented in various forms such as FAQs, articles, videos, lists, step-by-step guides, etc. A knowledge base is **a collection of all data and content mentioned above in various content forms**. A knowledge base can have multiple settings and multiple functions for multiple users.