A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.
The value of a knowledge base is the benefits it provides to your customers' experience, your employees' experience, and the improved operations in your company. A few of the benefits of using a knowledge base in your business include: Better customer service. Increased employee confidence.
A knowledge base can reduce the time and effort required to complete tasks by providing best practices, templates and other resources. A knowledge repo is like a virtual library, brimming with valuable resources that can be leveraged to streamline workflows and improve overall efficiency.
Content in a knowledge base can be represented in various forms such as FAQs, articles, videos, lists, step-by-step guides, etc. A knowledge base is a collection of all data and content mentioned above in various content forms. A knowledge base can have multiple settings and multiple functions for multiple users.